PLEASE READ THESE LICENCE TERMS CAREFULLY

By downloading the HUGO Pro you agree to these terms.   If you do not agree to these terms, do not download the Hugo Pro application software.

Licence

We, Hugo Technologies Limited, a company registered in England and Wales with company number 10551450 and its registered office at Regent House, Kendal Avenue, Acton W3 0AX license you to use:

• the HUGO Pro application software (App) and any updates or supplements to it; and
• any services you connect to via the App and the content we provide to you through it (Service)

as permitted in these terms.

Your Privacy

We only use personal data we collect through your use of the App and the Services in the ways set out in our privacy policy

 

App Store’s Terms

The ways in which you can use the App and Service may also be controlled by the terms, rules and/or policies of the store from which you download the App, such as the Apple AppStore, or the Google Play Store.

Support for the App and how to tell us about problems

If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at support@hugoenergyapp.co.uk

 

Licence Fee

The annual fee for licensing the App and receiving the Services is set out upon sign up the App and on our website (Licence Fee). You shall pay the Licence Fee via our website by debit or credit card before downloading the App.  

Your Licence Term will commence on payment of the Licence Fee (Start Date) and, unless you terminate the Licence (in accordance with Termination below), we will automatically collect the Licence Fee on each anniversary of the Start Date. 

If you change your mind, you can cancel the Licence at any time within 7 days of your trial by sending a cancellation notice to suport@hugoenergyapp.co.uk or by going to your PROFILE>SUBSCRIPTIONS>CANCEL TRIAL. You will not be charged if you cancel before your trial ends. 

 

Use of the App

In return for your agreeing to comply with these terms, you may:

• download or stream a copy of the App onto any desktop, tablet, mobile telephone or handheld device onto which app may be downloaded and view, use and display the App and the Service on such devices for your personal purposes only; and
• use any documentation created by us and made available via the App to support your permitted use of the App and the Service.

If you are provided with a username, password or other login details or credentials, you agree that you will keep them safe and confidential at all times and will immediately notify us if you become aware of any unauthorised disclosure, use or loss of the same.

We do not guarantee that the App or the Service will be online and operational at all times, but will endeavour to ensure that it remains so.

Age Requirements

You must be 18 or over to accept these terms and buy the App.

Personal Licence

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Licence Restrictions

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Service in any form, in whole or in part to any person, or otherwise use the App or Service for the purposes of providing services to third parties;
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service;
• not directly or indirectly extract, repurpose, copy, store and/or aggregate any data featuring on the App or the Service (including in relation to price comparison services);
• not copy the App or Service, or any of the content featuring on the App or Service, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Service, nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Service nor attempt to do any such things; and
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

 

Acceptable Use Restrictions

You must:

• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service;
• not transmit any material that is defamatory, offensive, sexually explicit or otherwise objectionable in relation to your use of the App or any Service;
• not upload any comments or data to the App or Service (including contributions to the top tips tiles section) which are inaccurate or misleading in any respect; and
• not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.

 

Intellectual Property Rights

All intellectual property rights in the App, the Services and any content featured on them throughout the world belong to us or our licensors, and the rights in the App and the Services are licensed (not sold) to you.

You have no intellectual property rights in the App, the Services or any content featured on them other than the right to use them in accordance with these terms.

Liability

The App and the Service are meant as an aid to assist you in managing your energy usage. We do not warrant, and we provide no guarantee, that your use of the App or the Service will result in a reduction to your energy or CO² usage or bills.

You are responsible for checking your SmartMeter. We accept no liability for errors in energy or CO² calculations or reports which feature on the App or Service, including errors in bill calculations or estimates.

We do not guarantee that any projections, reports, tariff data or other information provided by us to you are accurate, and we are not responsible for any errors or inaccuracies in the same. You are responsible for managing your own energy usage and expenditure.

Occasionally, when preparing reports to you, we do not have access to up to date tariff data. Where this is the case, we base our figures on estimates based on our experience and understanding, but we cannot guarantee that the figures provided are accurate.

You are responsible for ensuring that any estimates provided for energy providers using the TARIFFS tools are accurate. Energy providers may change their quotes at any time, and we accept no liability for any differences is prices shown on the App or Service and the ultimate quote provided by the energy provider.

The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation.

The App and the Service is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including by not excluding liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service meet your requirements.

If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

Updates to the App and the Service

From time to time, we may automatically update the App or change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

If Someone Else Owns the Phone or Device

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

Energy Data

By using the App or the Service, you agree that we are entitled to connect to your SmartMeter and use the data from your SmartMeter to provide the Service and for our own business purposes.

We rely on information and data which is provided by third parties to understand your energy usage and expenditure. We are not liable for any inaccuracies in such energy usage or expenditure data.

We use n3rgy data service (https://data.n3rgy.com) to interface with the national smart meter systems in order to collect, store, manage and share with us your Smart Meter data. This service uses the Smart Energy Code (https://smartenergycodecompany.co.uk/)  Party credentials and Party ID of its parent, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

N3rgy data service ( https://data.n3rgy.com ) is used by HUGO to interface with the national smart meter systems in order to collect, store, manage and share with HUGO your Smart Meter data. This service uses the Smart Energy Code  (https://smartenergycodecompany.co.uk/)  Party credentials and Party ID of its parent, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

 

N3rgy data limited (https://data.n3rgy.com) requests your consent to access, store and process your energy consumption, generation and tariff information. If you agree, the following information will be requested from your smart meter on a daily or more frequent basis.

 

• Energy consumption & generation information for both gas and electricity (where available).
• Energy tariff information containing information of the price you are charged for energy consumed.
• Information identifying the energy meter (number, location, type)
• Solar Export data

 

N3rgy data limited provides the service of gathering energy data for many businesses. Still, each time a company requests your data, you will be requested to give consent to that specific company (and will be presented with this notice). The granularity of data gathered is of 30-minute intervals.

 

N3rgy data limited does not collect personal contact information and therefore relies on our Customers (the business you are currently consenting to) to agree with you the periods of time for which your data will be held and processed for.

n3rgy data limited provides full visibility and control of the information you have shared with these businesses via a consumer portal (https://data.n3rgy.com/consumer) where you can:

• Review which organisations you have granted access to.
• Download a copy of your data held by n3rgy data limited.
• Withdraw consent for any or all of the organisations listed.*

* if consent is withdrawn from all organisations, n3rgy data limited will also remove all of your identifiable data from our platforms.

 

All consumption, generation and tariff information gathered by n3rgy data limited will also be cleared of all personal identifiable data (anonymised) and pooled within a data set which is made available to all organisations who use the n3rgy data limited service. This enables us together with our customers to better understand the way we use, generate, and pay for energy, with the intent to further improve our nation’s energy efficiency and carbon reduction. Due to the nature of anonymisation used, it is not possible to identify your data from this wider set, and therefore to remove your contribution.

N3rgy data limited will use the Smart Energy Code (https://smartenergycodecompany.co.uk/) Party credentials and Party ID of its shareholder, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

 

Other Energy Data

 

We rely on information and data provided by third parties to understand your energy usage and expenditure. We are not liable for any inaccuracies in such energy usage or expenditure data.

We may use https://enode.com/ to interface with for requests to access to the following information on a daily or more frequent basis.

 

• Electric Vehicle Data
• Solar Inverter Data
• HVAC and Smart Thermostats
• Battery Data

 

https://enode.com/  does not collect personal contact information and therefore relies on our Customers to agree with you the periods of time for which your data will be held and processed for.

 

All information gathered by https://enode.com/ will also be cleared of all personal identifiable data (anonymised).

 

Device Data

By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

Location Data

Certain Services may make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you agree to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data.

You may stop us from collecting such data at any time by turning off the location services settings on your device.

Third-Party Websites

The App or any Service may contain links to other websites which are not provided by us. Such independent sites are not under our control and we are not responsible for them or any content featured on them.

Missing Data

Where your data is offline for more than 30 days and we have tried to recover this data using a valid username and password or a valid smart meter MPAN you can claim a refund by submitting a ticket to support@hugoenergyapp.co.uk 

Termination

You may end your rights to use the App and Services either (i) within 7 days of the Start Date if you change your mind, 

You may end your annual licence by turning off the auto-renewal 1 day prior to the termination of the relevant Licence Term You will receive a notification that the Licence Term is due to renew at least 7 days prior to the renewal via your designated email address.

We may end your rights to use the App and Services at any time by contacting you if:

• you have broken these terms in a serious way. If what you have done can be put right then we will give you a reasonable opportunity to do so; and
• If you have not paid the Licence Fees. We will contact you if your chosen method of payment is no longer effective and will end the Licence if we have not received an alternative means of payment within 7 days.

 

If we end your rights to use the App and Service:

• you must stop all activities authorised by these terms, including your use of the App and any Service;
• you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this;
• we may remotely access your devices and remove the App from them and cease providing you with access to the Service.

 

Transferring Agreement

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Changes to these terms

We may need to change these terms from time to time. We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you, or you may not be permitted to continue to use the App and the Service.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

Severability

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Waiver

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Law and Jurisdiction

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Who are we? 

Hugo Technologies Limited, a company registered in England and Wales with company number 10551450 and its registered office at Regent House, Kendal Avenue, Acton W3 0AX (Hugo, we or us) is committed to protecting and respecting your privacy. 

 

What does this policy cover? 

 

This policy (together with our website terms of use, user agreement and any other documents referred to in them) :

• sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
• explains how and why we collect and use your personal data;
• explains how long we keep your personal data for;
• explains when, why and with who we will share your personal data;
• explains the effect of refusing to provide the personal data requested;
• explains where we store your personal data and whether we transfer your data outside of the UK;
• explains the different rights and choices you have when it comes to your personal data; and 
• explains how you can contact us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  By signing up to use our app, website or service (our service) you are accepting and consenting to the practices described in this policy.

 

For the purpose of the EU GDPR, the version of the General Data Protection Regulation as implemented by the United Kingdom (UK GDPR) and the Data Protection Act 2018 (Act), we act as a controller in relation to your personal data.

 

Information we may hold about you

We may collect and process the following data about you:

 

Registration Information: .   This includes information you provide when you register to use our service, participate in discussion boards or other social media functions on our service, or when you contribute to our energy top tips.  It may include your name, address, email address and phone number, user name, personal description, photograph, smart energy meter data; property information, energy provider data and any other information you provide.

 

Marketing Preferences: You may give us information about you by filling in forms on our service, completing questionnaires about your property, or by corresponding with us by phone, email or otherwise.  This includes your preferences in receiving marketing from us and any third parties connected with us. You or other users may provide us with information about you when you or they share a referral code with you          

 

Identity Data. It may include your name, address, email address and phone number, user name, property description or similar identifier. 

 

Financial Data.   Financial and credit card information, where this is collected, it is kept secured by third parties and will be encrypted at all times, so it will never under any circumstances be visible to Hugo or its employees or agents. Furthermore, this data will not be held by Hugo on its databases and will be stored securely whilst remaining encrypted by specialist third parties. 

 

          Transaction Data: Includes details about any transactions made by you.

 

 

With regard to each of your visits to our service, we may automatically collect the following information:

 

Technical Information, which includes the following:

•  Internet protocol (IP) address used to connect your computer or mobile phone to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• location data to determine your current location; some of our location-enabled services require your personal data for the feature to work;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our service (including date and time); pages within our service you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
• information in relation to your energy usage through your smart meter, electric vehicle, solar inverter, solar export meter, battery and/or smart thermostats and HVAC systems.

 

How Is Your Personal Data Collected?

We will collect and process the following data about you:

Information you give us. This is information (including Registration, Identity, Financial, and Marketing and Communications Data) you consent to give us about you by registering, filling in forms, by corresponding with us (for example, by email or chat). And completing questionnaires about your property. If you contact us, we will keep a record of that correspondence.

Information we receive from other sources including third parties and publicly available sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.  In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our service.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. For example, some price comparison websites may hold information about you, which they amalgamate with information that we hold about you in order to optimise our service. We also obtain your SmartMeter data from third party suppliers (provided you have asked us to do so).

Device Data. Google Analytics or other software will be used in order to help us understand how our users interact with our service.  The information gathered from this service is anonymous, but will ultimately help us shape a better user experience for our customers.

n3rgy data service

With your consent, we use n3rgy data service (https://data.n3rgy.com) to interface with the national smart meter systems in order to collect, store, manage and share with us your Smart Meter data. This service uses the Smart Energy Code  (https://smartenergycodecompany.co.uk/)  Party credentials and Party ID of its parent, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

This service uses the Smart Energy Code  (https://smartenergycodecompany.co.uk/)  Party credentials and Party ID of its parent, N3RGY LIMITED, incorporated and registered in England and Wales with the company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.

You can withdraw consent at anytime by contacting us at support@hugoenergyapp.co.uk

For further information about the n3rgy data service please refer to our Terms and Conditions.

 

How do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where it is necessary in order for us to perform our contract with you, or necessary for our legitimate interests (or those of a third party), and your interests, rights and freedoms do not override those interests, or where we need to comply with a legal or regulatory obligation.

We will use your personal data in the following ways, on the legal bases that it is necessary for us to perform our contract with you and for our legitimate interests (or those of a third party), and that your interests, rights and freedoms do not override those interests:

• we will provide you with access to our service (including creating energy usage projections and reports, displaying energy price comparisons and prices, providing you with notifications as to your energy usage and other updates relating to your energy) and the ability to register as a new service user, including granting you access, allowing you to access all of the services we agree to provide to you;
• as part of our service, we will provide you with a monthly email report on your estimated energy usage, expenditure and other key information;
• we will carry out any other obligations arising from the contract entered into between us and you, including processing payments, fees and any charges, and providing you with customer support;
• to enable you to participate in a prize draw, competition or complete a survey;
• we will use your smart energy meter data to regularly update the page which shows data usage on our service and to provide a comparison of energy providers’ rates specifically tailored to your requirements.
• we will administer and protect our business and our service including troubleshooting, data analysis and system testing;
• we may send you direct marketing communications in relation to similar products or services that we think may be of interest to you (provided that you have an absolute right to opt-out of any of these communications at any time, including at the time of providing us your personal data or at any time thereafter); and
• we will use your personal data to regularly update and rectify any personal data we hold in relation to you and to notify you of any changes to our service or any other services.

We will get your consent before sending any third party direct marketing communications to you via email or text message. You have the right to withdraw consent at any time by contacting us.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. However, if we combine or connect anonymised data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this privacy policy.

Purpose/activity	Type of data	Lawful basis for processing
To register you as a new user	Identity Registration  Financial Device	Your consent
To provide you with services	Identity Registration Transaction Financial  Device	Your consent Necessary for our legitimate interests (to provide services to you in an appropriate manner)
To manage our relationship with you including notifying you of changes to the website or any services	Identity Registration  Financial Marketing and Communication	Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To administer and protect our business and this website including troubleshooting, data analysis and system testing	Registration  Identity Contact Device	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you. To measure and analyse the effectiveness of the advertising we serve you. To monitor trends so we can improve the website.	Identity Registration  Device Marketing and Communications	Consent Necessary for our legitimate interests (to develop our products/services and grow our business)

 

 

 

Disclosure of Your Information

We may share your personal information with any member of our company, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected external third parties, including:

• marketing providers, hosting providers, and other third party providers that we use for the purposes of carrying out our obligations and exercising our rights;
• price comparison sites and white label software providers that we use to provide our energy price comparison service to you;
• third parties who provide us with your SmartMeter data (provided you have asked us to obtain such SmartMeter data from them), in particular we may need to provide them with sufficient information to allow them to verify your identity and the fact that we are authorised to access your SmartMeter data;
• Carbon off-setting providers. We will only do this as necessary in order to offset your carbon use where requested by you, and the information we share will be limited to the information necessary for us perform our functions in offsetting your carbon use;
• third parties where you ask us to send your referral code to them;
• HM Revenue & Customs, and any applicable regulator;  
• price comparison websites when you ask us to direct you to those websites; In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If Hugo or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our end user agreement and other agreements, or to protect the rights, property, or safety of Hugo, our customers, or others.
•  

Third Party Links

Our service may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA).  It may also be processed by staff operating outside the UK or the EEA, who work for us or for one of our suppliers.  Such staff may be engaged in, among other things, the fulfilment of your booking, the delivery of a course, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing.

If you are a UK citizen based in the UK or an EU citizen based in the EEA, then whenever we transfer your personal data out of the UK or the EEA (other than from the UK to the EEA), we will only transfer your personal data:

• to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
• where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK; or 
• if an appropriate safeguard has been put in place.

 

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In particular:

• we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know;
• all personal data is stored on secure servers;
• payment transactions will be encrypted using SSL technology; and
• we comply with any third party protocols relating to the supply and sharing of energy usage and SmartMeter data.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our service, and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our service, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Retention of Your Information

We retain your personal data for as long as necessary to fulfil the purposes we collected it for. In determining the appropriate retention periods, we take into account the following criteria:

• our legal and regulatory obligations,
• any relevant industry standards or codes,
• the nature and sensitivity of the personal data and
• the potential risk of harm from any unauthorised or unlawful processing, accidental loss, destruction of or damage to the personal data.

In some circumstances, we will anonymise your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you do not use your account for a period of 2 years then we will treat the account as expired and your data will be archived and may be deleted..

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Your Rights

You have the right to ask us not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing at any time by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at support@hugoenergyapp.co.uk

You have various statutory rights in relation to your personal data. In particular, you have the right to:

• object to direct marketing communications at any time;
• request and obtain access to your personal data;
• rectification or erasure of your personal data, in certain circumstances;
• object to or restrict the processing of your personal data in certain circumstances;
• have your personal data stored in a manner in which it is portable from the environment in which it is stored by us to another environment;
• request the transfer of your personal data to a third party;
• request restriction of processing of your data; and
• withdraw your consent at any time (where we are relying on consent to process your data)

However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

We reserve the right to request that you provide evidence of your identification if you ask us to carry out any steps in relation to your personal data.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. 

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.  Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@hugoenergyapp.co.uk

 

Cookies

Please see our Cookie Policy page for details of cookies used by us: https://hugoenergyapp.co.uk/cookie-policy/.

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly.

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs, such as remembering your preferences and chosen items, improving your service experience and ensuring that the adverts or offers you see online are more relevant to you.

You may delete or block these cookies, but if you do, then these features will stop working, and some of our online services may not work as intended.

The cookie-related information is not used to identify you personally, and the pattern data is fully under our control (except in the case of the anonymous analytics). These cookies are used only for the purposes as described here.

We use cookies in the following ways:

• to ensure that content from our service is presented in the most effective manner for you and for your computer.
• to administer our service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our service to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our service safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
• to make suggestions and recommendations to you and other users of our service about goods or services that may interest you or them.